Frequently Asked Questions

Got questions? We’ve got answers! Below are some of the most common things our customers ask us. If you don’t find what you’re looking for, feel free to drop us a message at support@homepicks.uk — we’re always happy to help.

🛒 Ordering

How do I place an order?
Simply browse our products, add your favorites to your cart, and check out when you're ready. Our secure payment process makes shopping fast and easy.

Can I change or cancel my order?
If your order hasn’t been processed yet, we’ll do our best to make changes. Just contact us as soon as possible at support@homepicks.uk.

🚚 Shipping & Delivery

How much is shipping?
We charge a flat rate of £2.95 on all orders — no matter the size.

How long does delivery take?
Most orders arrive within 3–7 business days from the time they’re shipped. You’ll receive a tracking link once your package is on the way.

Do you ship internationally?
Currently, we ship within the United Kingdom only. We’re working on expanding to more regions soon!

🔄 Returns & Refunds

What’s your return policy?
You can return unused items within 30 days of delivery. Items must be in original condition and packaging. For return instructions, just email us at support@homepicks.uk.

When will I get my refund?
Refunds are processed within 10 business days after we receive and inspect your return. You’ll get an email confirmation when it’s complete.

💳 Payments

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and PayPal.

Is your payment process secure?
Absolutely. We use encrypted payment gateways and SSL protection to ensure your information stays safe.

📦 Product & Stock

Are your products in stock?
Yes! If a product is available on the site, it’s ready to ship. If something goes out of stock, we’ll let you know right away.

Do you restock sold-out items?
We try to! Popular items are often restocked — follow us or subscribe to our newsletter to be the first to know.

🤝 Still need help?

No problem — we’re here for you.
Reach out to us at support@homepicks.uk and one of our friendly team members will get back to you shortly.

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